Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Ciliad website (the “Website”). By accessing or using this Website, you agree to comply with and be bound by these Terms. The Website is operated by Ciliad (“Ciliad”, “we”, “us”, or “our”), an independent consulting and advisory brand providing strategic and digital consulting services to businesses.

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These Terms apply to all visitors, users, and other individuals who access or interact with the Website, including through browsing, submitting inquiries, or communicating with us via contact forms or email. The Website may be accessed globally by individuals and organizations. Please read these Terms carefully before using the Website. If you do not agree with any part of these Terms, you should not use or access the Website.

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These Terms govern only the use of the Website. Any professional services provided by Ciliad are subject to separate written agreements between Ciliad and the respective client. Your use of the Website may also be subject to our Privacy Policy, which explains how personal data is collected, processed, and protected when interacting with the Website. We reserve the right to update or modify these Terms at any time. The latest version will always be published on this Website.

These Terms apply solely to the access and use of the Ciliad Website and any information, content, materials, resources, or functionality made available through it. These Terms also apply to interactions initiated through the Website, including the submission of inquiries, collaboration requests, or other communications through the Website.

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These Terms do not govern or create any contractual relationship for professional services provided by Ciliad. Any consulting, advisory, or other professional services offered by Ciliad are subject to separate written agreements between Ciliad and the respective client.

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Such agreements may include, but are not limited to, client service agreements, statements of work, project agreements, proposals, non-disclosure agreements (NDAs), or other commercial arrangements. In the event of any conflict between these Terms and a separate written agreement governing services, the terms of the separate agreement shall prevail.

You may access and use the Website solely for lawful purposes and in accordance with these Terms and all applicable laws and regulations. By using the Website, you agree to use it in a responsible manner and not to engage in any activity that may harm, disrupt, interfere with, or compromise the proper operation, security, or accessibility of the Website.

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The Website is intended to provide general information about Ciliad and its services, as well as to enable visitors to submit inquiries or requests for potential collaboration. Access to and use of the Website does not create a professional, advisory, or client relationship between you and Ciliad. Any professional services provided by Ciliad are subject to separate written agreements between Ciliad and the respective client.

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Ciliad reserves the right to restrict, suspend, or terminate access to the Website at its discretion if it reasonably believes that these Terms have been violated or that the Website is being misused.

You agree not to use the Website in any manner that violates these Terms or any applicable laws or regulations.

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Without limitation, you agree not to:

• access or use the Website for any unlawful, fraudulent, or harmful purpose;

• attempt to gain unauthorized access to the Website, its servers, systems, networks, or any related infrastructure;

• interfere with, disrupt, damage, or compromise the security, integrity, or proper functioning of the Website;

• use automated systems, bots, scrapers, or similar technologies to access, extract, copy, or monitor any content, data, or materials from the Website without prior written authorization;

• reproduce, duplicate, distribute, or commercially exploit any part of the Website or its content in violation of these Terms;

• attempt to reverse engineer, decompile, or otherwise attempt to derive the underlying structure or functionality of the Website;

• introduce viruses, malicious code, or any other harmful technological material that could affect the Website or its users;

• impersonate any person or entity, or falsely represent your affiliation with Ciliad or any other organization;

• use the Website in a manner that could impose an unreasonable or disproportionate load on the Website’s infrastructure.

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Ciliad reserves the right to investigate any suspected misuse of the Website and to take appropriate action, including restricting or terminating access to the Website where necessary.

All content, materials, and intellectual property displayed on or made available through the Website are owned by or licensed to Ciliad, unless otherwise stated.

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This includes, without limitation:

• the Ciliad name, brand elements, and visual identity;

• the design, layout, structure, and appearance of the Website;

• text, graphics, visuals, and written materials;

• strategic concepts, frameworks, methodologies, insights, and approaches presented on the Website;

• case studies, project descriptions, and illustrative examples.

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All such materials are protected by applicable intellectual property and copyright laws. You may access and view the content of the Website solely for personal, informational, and non-commercial purposes. Except as expressly permitted by these Terms, you may not reproduce, copy, modify, distribute, publish, transmit, display, create derivative works from, or otherwise exploit any part of the Website or its content without prior written permission from Ciliad.

 

Nothing contained on the Website should be interpreted as granting, by implication or otherwise, any license or right to use any intellectual property belonging to Ciliad without prior written consent.

The information, materials, insights, and other content provided on the Website are made available for general informational purposes only. While Ciliad aims to provide thoughtful and high-quality information related to strategy, digital growth, and business development, the content presented on the Website does not constitute professional, legal, financial, or business advice.

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Any information available on the Website should not be relied upon as a substitute for professional advice tailored to the specific circumstances of a business or organization. Visitors remain solely responsible for evaluating any information obtained from the Website and for making their own independent decisions regarding the application of such information.

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Ciliad makes reasonable efforts to ensure that the information presented on the Website is accurate and relevant; however, the content may be updated, modified, or removed at any time without prior notice.

The Website may provide information about Ciliad’s consulting and advisory services and may allow visitors to submit inquiries or requests for potential collaboration, including requests for introductory or discovery conversations. Submitting an inquiry, requesting a discovery call, communicating with Ciliad through the Website, or engaging in preliminary discussions does not create any professional, advisory, consulting, or client relationship between you and Ciliad.

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A client relationship with Ciliad is established only after both parties have entered into a separate written agreement governing the provision of services. Such agreements may include, without limitation:

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• client service agreements

• statements of work (SOW)

• project agreements

• proposals or engagement letters

• non-disclosure agreements (NDAs)

• or other commercial or contractual arrangements.

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These agreements define the scope of services, responsibilities of the parties, commercial terms, and other conditions governing the professional relationship. Only once such agreements are formally executed by both parties will a client relationship be considered established. In the event of any conflict between these Terms and a separate written agreement governing professional services, the terms of the separate agreement shall prevail.

Where Ciliad provides professional consulting or advisory services, the terms of such services are governed exclusively by separate written agreements between Ciliad and the respective client. Depending on the nature of the engagement, these agreements may include documents such as client service agreements, statements of work (SOW), project agreements, engagement letters, proposals, non-disclosure agreements (NDAs), or other commercial arrangements.

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These agreements define the scope of services, deliverables, responsibilities of the parties, confidentiality obligations, intellectual property arrangements, timelines, and commercial terms, including pricing and payment conditions. To the extent that a separate written agreement governs the provision of services, the terms of that agreement shall prevail over these Terms with respect to the services provided.

Any information, insights, recommendations, or strategic perspectives provided by Ciliad — whether through the Website or in the context of professional services — are intended to support informed decision-making by businesses and organizations.

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While Ciliad may provide advisory guidance, strategic recommendations, or implementation support as part of its services, all business, operational, financial, and strategic decisions remain the responsibility of the client or organization receiving such services.

Clients remain responsible for evaluating and determining whether and how to implement any recommendations, strategies, or actions, taking into account their own circumstances, resources, and objectives.

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Ciliad does not assume responsibility for business decisions, actions taken by clients, or outcomes resulting from the implementation of recommendations or services.

Ciliad provides strategic consulting, advisory insights, and, where applicable, implementation support intended to assist businesses in improving their strategies, operations, and digital performance.

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However, due to the nature of business, market dynamics, and the many factors that influence outcomes, Ciliad does not guarantee any specific results or outcomes from the use of its services or the application of any strategies, recommendations, or insights.

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Business performance may be affected by numerous factors outside Ciliad’s control, including but not limited to market conditions, competitive environments, internal resources, operational execution, and decisions made by the client or third parties.

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Accordingly, Ciliad makes no representations or warranties regarding specific outcomes such as revenue growth, profitability, conversion rates, market performance, or other business results.

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Clients acknowledge that any strategies, recommendations, or services provided by Ciliad are intended to support informed decision-making and strategic development, and that actual results may vary depending on each client’s circumstances and implementation.

The Website may allow visitors to submit inquiries, collaboration requests, or other communications through contact forms or similar features in order to explore the possibility of a potential collaboration with Ciliad.

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By submitting information through the Website, you represent and warrant that the information provided is accurate, truthful, and does not violate any applicable laws or the rights of any third party.

You agree not to submit any content or information that is unlawful, misleading, defamatory, abusive, or otherwise inappropriate.

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Ciliad may, where reasonably necessary, request additional information or verification in order to confirm the accuracy or legitimacy of the information provided.

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The provisions of this section apply only to information voluntarily submitted during preliminary communications or inquiries through the Website. Information exchanged as part of a formal professional engagement may be governed by separate agreements between Ciliad and the client, including confidentiality agreements or other contractual arrangements.

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Ciliad does not assume responsibility for the accuracy or legality of information submitted by users through the Website. Any information provided by users remains their responsibility.

Ciliad reserves the right to disregard, remove, or refuse to respond to submissions that are deemed inappropriate, unlawful, or inconsistent with these Terms.

The Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Ciliad.

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Such links may be provided for informational purposes, convenience, or as part of tools used to facilitate communication, scheduling, analytics, or other operational functions related to the Website.

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Ciliad does not control, endorse, or assume responsibility for the content, privacy practices, policies, or operations of any third-party websites or services.

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If you choose to access any third-party website or service through links provided on the Website, you do so at your own discretion and risk.

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Users are encouraged to review the terms of use and privacy policies of any third-party services they interact with, as those policies govern the use of such services.

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The provisions of this section apply only to third-party services accessed through the Website or during preliminary interactions with Ciliad.

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Third-party tools or platforms used as part of a formal client engagement are governed by separate client agreements, project terms, or applicable service terms that regulate the specific collaboration.

The Website and all content, information, materials, and features available through it are provided on an “as is” and “as available” basis.

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While Ciliad aims to provide accurate, professional, and up-to-date information, the Website and its content are provided without any warranties of any kind, whether express or implied.

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To the fullest extent permitted by applicable law, Ciliad disclaims all warranties, including but not limited to:

• warranties of accuracy, completeness, or reliability of information

• warranties that the Website will operate uninterrupted or error-free

• warranties that the Website will be secure or free from harmful components

• warranties of fitness for a particular purpose or non-infringement

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Information provided on the Website is intended for general informational purposes and should not be interpreted as professional advice tailored to any specific business situation.

Users acknowledge that reliance on any information available on the Website is at their own discretion and responsibility.

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This disclaimer applies solely to the use of the Website and its publicly available content.
Any professional services provided by Ciliad are governed exclusively by separate client agreements, project agreements, or other contractual arrangements between Ciliad and the client.

To the fullest extent permitted by applicable law, Ciliad shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of, or inability to use, the Website or its content.

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This includes, without limitation, any loss of profits, business interruption, loss of data, loss of business opportunities, reputational harm, or other commercial damages resulting from the use of the Website or reliance on information provided through it.

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Users acknowledge that the use of the Website and any reliance on its content is undertaken at their own discretion and risk.

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Ciliad shall not be responsible for damages resulting from:

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• interruptions, technical errors, or unavailability of the Website

• inaccuracies or omissions in the information provided

• actions taken based on information available on the Website

• third-party services or external websites linked through the Website

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To the fullest extent permitted by applicable law, Ciliad’s total liability arising from the use of the Website shall be limited accordingly.

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The provisions of these Terms apply solely to the use of the Website and to interactions occurring prior to any formal client engagement.

Any liability arising from the provision or non-provision of professional services by Ciliad shall be governed exclusively by the terms of the applicable client agreements, project agreements, or other contractual arrangements entered into between Ciliad and the client.

You agree to defend, indemnify, and hold harmless Ciliad, its affiliates, representatives, partners, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

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• your use of the Website

• your violation of these Terms

• any information or content you submit through the Website

• your violation of applicable laws or regulations

• your infringement of the rights of any third party

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This includes, without limitation, claims resulting from inaccurate, misleading, or unlawful information submitted through contact forms or other communication channels available on the Website.

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You acknowledge that you are solely responsible for the information you provide and for your use of the Website.

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The provisions of this section apply exclusively to the use of the Website and do not modify or replace any liability provisions that may be established in separate client agreements governing professional services provided by Ciliad.

Ciliad respects the confidentiality of communications received through the Website and handles inquiries and preliminary discussions in a professional manner.

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However, the submission of information through the Website, or participation in preliminary discussions, discovery calls, or initial communications with Ciliad, does not by itself create any obligation of confidentiality.

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Users are advised not to disclose confidential, proprietary, or sensitive business information unless and until a formal confidentiality agreement or other contractual arrangement has been established.

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Any confidentiality obligations relating to business discussions, project information, or client data will arise only under separate agreements, such as non-disclosure agreements (NDAs), client agreements, or other contractual arrangements between Ciliad and the client.

Ciliad respects the privacy of individuals who interact with the Website.

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The collection, use, storage, and protection of personal data are governed by Ciliad’s Privacy Policy, which forms an integral part of these Terms and is available on the Website.

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By using the Website or submitting information through it, you acknowledge that your personal data may be collected and processed in accordance with the Privacy Policy.

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Users are encouraged to review the Privacy Policy to understand how personal data is collected, used, stored, and protected when interacting with the Website.

Ciliad aims to maintain the availability and proper functioning of the Website. However, Ciliad does not guarantee that the Website will always be available, uninterrupted, or free from errors.

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From time to time, the Website may become temporarily unavailable due to maintenance, technical issues, updates, security measures, or factors beyond Ciliad’s control.

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Ciliad reserves the right to modify, suspend, or discontinue any part of the Website at any time without prior notice.

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To the fullest extent permitted by applicable law, Ciliad shall not be liable for any loss or damage resulting from the temporary unavailability or interruption of the Website.

Ciliad reserves the right to modify or update these Terms at any time in order to reflect changes in the Website, applicable laws, business practices, or operational requirements.

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Any updates to these Terms will be published on the Website, and the “Last Updated” date at the top of the Terms will be revised accordingly.

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Users are encouraged to review these Terms periodically to stay informed about any changes.

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Continued use of the Website after any modifications to these Terms constitutes acceptance of the updated Terms.

These Terms and any dispute arising out of or relating to the use of the Website shall be governed by and interpreted in accordance with the laws of Greece, without regard to its conflict of law principles.

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Any disputes arising in connection with these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the competent courts of Greece.

These Terms, together with the Privacy Policy and any other policies referenced on the Website, constitute the entire agreement between you and Ciliad regarding the use of the Website.

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They supersede any prior or contemporaneous communications, discussions, or understandings relating to the use of the Website.

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Nothing in these Terms shall be interpreted as creating a professional services agreement between you and Ciliad.

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Any professional services provided by Ciliad are governed exclusively by separate client agreements, project agreements, or other contractual arrangements entered into between Ciliad and the client.

If you have any questions about these Terms, the Website, or any legal matters relating to the use of the Website, you may contact Ciliad at:

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Email: privacy@ciliad.com

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Ciliad will make reasonable efforts to respond to inquiries submitted through this contact channel.